I think everyone who is complaining here should file reports with BBB.ORG, when you file with BBB.ORG, BBB will send a letter by mail to the company on your behalf and the company BBB record will be affected as well.
Also, its best you post your complaints, scam reviews on other websites not only on DJI because DJI forums are controlled by DJI and they can delete any content they don't like the public to see.
I also think that the media would be very interested to hear about these stories, I suggest that everyone sends an email now to all media organizations with your complaint and a link to this post.
Finally, nothing worse than doing a dispute / chargeback with your credit card company, when you contact your credit card company tell them you want you to dispute a charge on your credit card and provide them with your full complaint story and don't forget to mention that DJI charged you money in advance and originally promised to ship by mid October but then later changed their mind.
I bet you that this post of mine will be deleted by DJI soon as it has too many helpful information for people that DJI may not want you to know, and if it does get deleted then I will be making a new blog and I will post this info on it and get it ranked very high on google less than 24hrs. using my special secret SEO techniques. :)
Post your complaints, reviews here about DJI Mavic Pro shipping delays
ReplyDeleteThanks to you for creating this blog, its great, I have gone ahead and sent an email to some media organizations a link to this blog so they can read it and hopefully do something about it.
ReplyDeleteThis company scammed me, they never returned my calls and emails
ReplyDeleteI emailed the company DJI several times about the mavic pro drone requesting a refund and they never replied to my emails they kept on ignoring me so what I did is I contacted my credit card company and I requested a dispute chargeback on the payment sent to them, on the second day I received a full refund very easy through my credit card company.
ReplyDeleteDJI sux, they are scammers.
Ya I did the exact same thing
ReplyDeleteI cancelled and I ordered the Karma drone from GoPro, DJI is a scam, this is a warning, this concludes my review.
ReplyDeleteI cancelled also
ReplyDeleteI think I'm going to cancel my order, even though they fix the issue with the mavic, I wouldn't want to receive the first batch of shippment or second or even third, I'd prefer to wait until people had tested it fully and reported all issues, and after the company repairs all issues then I might order again, unless I had something else better like the GoPro Karma or something else, I think this would be the smartest way to go.
ReplyDeletegod I wish I had your patients. I see a new hitec toy and I have to have it lol.
DeleteUntil now DJI doesn't have any shipping date available! I'm going to cancel my order too, and I completely agree to the comment above.
ReplyDeleteDJI keeps lying about the shipping date for the mavic pro, I tried to cancel my order with DJI but they didn't cancel it, so I called visa and disputed the payment.
ReplyDeleteThis is really crazy, I ordered mine on September 29 and I still haven't received it yet, they haven't even shipped it yet !!! I should cancel too.
ReplyDeleteBuyers be aware this company is a scam, they steal your money and won't ship you the product !!!
I contacted my credit card company now and did a dispute / chargeback and got my full money back plus the interest that I lost :) thanks to visa for allowing me to do a chargeback.
ReplyDeleteI advise everyone who ordered the DJI mavic pro that hasn't received it to call your credit card company right now and ask them to dispute the payment, mention to your credit card company that you ordered it a while back and they promised you a shipping date but they lied, also mention that you tried contacting the company by online chat and they ignored you, and there is no other way to contact the company as they don't have a telephone number only offer online chat.
ReplyDeleteI think this company DJI will finally learn their lesson once everyone does a chargeback, there is nothing worse than doing a chargeback dispute if you haven't received your mavic pro yet, this is the worsed thing someone can do on a company is a chargeback !!! Because their failed and they lied about their shipping date and it's delayed and I hope this goes all over the news.
ReplyDeleteI hope your right. we work way to hard for our money to be taken advantage of like this, at least go pro did something like good business people should, they are letting the customers keep the go pro 5 as a goodwill offer. a go pro 5 wow that's cool!!
DeleteHi, name is Allan, I emailed the company and asked them when will my mavic ship and they said it will ship on November and now and when I spoke to someone else in the live chat they said they don't know when it will ship !!!
ReplyDeleteDJI is really a scam and I hope everyone will search for DJI reviews and they would see these posts and others before they go out and buy it.
I believe the company isn't planning to ship this product, they are just delaying the issue hopping a lot of people to forget about it so they can keep your money.
come on are you for real? who forgets about a thousand hard earned dollars?? give me a break.
DeleteThis is a type of scam called advance fee fraud, I advise everyone to report this to your credit card company, FTC.GOV, BBB.ORG, office of the attorney general in your state just google the word office of the attorney general followed by your state name, example:
ReplyDeleteoffice of the attorney general florida
Then go to the website and file a report online.
Do all that right now today ASAP.
Finally after all that, contact your credit card company and ask them to do a chargeback dispute on the payment they charged you and explain your whole story and refer the credit card company and all the agencies you report to about this blog as it has very useful information here.
Thank you all for posting and helping others.
I tried to post my complaints and reviews on the DJI forums website and guess what? They were all deleted, because the company doesn't want everyone to see the useful information that's against them, thank you very much for creating this beautiful blog so that we can voice our opinion freely here without any posts getting deleted.
ReplyDeleteYes of course if you post complaints about the shipping of mavic pro on DJI forums website, it will be deleted by their admins, but the posts here don't get deleted.
ReplyDelete* Thank you for contacting the DJI support!
ReplyDelete* There are 1 customers in queue. We will connect you with an agent as soon as possible. Thank you for your patience!
* Hello！
*
* Thanks for contacting DJI support! This is Carl, how can I help you?
* 12:33
*

* Hello, I am here to inform you that I had created a blog about the complaints and reviews in regards to the mavic pro that I ordered from you which I never received, you might want to pass this to your managers as it's all over the Internet and so far it received 200,000 views and counting
* http://dji-mavic-shipping-reviews-complaints.blogspot.ca/
*

* I will keep adding more complaints iif you don't ship the product that I ordered from you today.
*

* Sorry to hear about that but don't worry since you got me on the line would do my best to help you out.
*

* Each day I will add 10 complaints there until I receive it.
* 12:34
*

* And unlike the forums on DJI where it can be moderated and controlled, posts on my blog will NOT be deleted.
*

* I see sir.
*

* And this is costing me time and money to post there and I will keep doing so until I receive the mavic, you might want to read all the info posted there and advise your managers of this.
* 12:36
*

* I'm highly knowledgeable of SEO search engine optimization and this blog is already on the top when you search many keywords try searching DJI mavic pro scam reviews and you will see it also
*

* My Order # 001199630447
*

* I see Kj.
* 12:37
*

* I need to know RIGHT NOW WHEN I WILL RECEIVE THIS FUCKING ORDER I DONT WANT ANY STUPID LIES FROM YOUR COMPANY
*

* Let me go ahead and check this for you KJ.
*

* IM FED UP WITH LIES AND I WILL TAKE OUR MY ANGER BY KEEP ON POSTING
*

* ok I'm waiting
*

* I want the truth I don't want LIES
*

* Thank you. I will do my best to help you out here KJ.
*

* We will see
* 12:39
*

* Or if you want kj so this complain of your will be escalated you can contact us and look for our manager over the phone.
*

* I own a call center in the Philippines, my staff hourly rate is only $1 per hr, I don't mind advising all of them to post reviews and complaints if this issue doesn't get resolved , I have 200 staff
*

* Can you talk to your manager I'm sure they will be very interested to see what I'm posting
*

* I see KJ here's the thing I will do my best here to help you out.
* 12:40
*

* Yes I will escalate this for you.
*

* Ok I'm waiting here
* 12:41
*

* Let me know what they say
*

* Sure.
* If any case Kj I will providing the phone number that you can call and ask for a supervisor or manager for this concern will be escalated with in today.
ReplyDelete* 12:42
*

* Ok
*

* Thank you Kj. Stay on the line for me.
* 12:43
*

* Here is the phone number +1 (818) 235 0789
*
*

* How about you ask a manager to call me instead
*

* My number **********
*

* Let me go ahead and check it here Kj.
* 12:46
*

* Hi there Kj.
*

* Hi
*

* Already escalate this case to one of our managers.
*

* Can you please contact us on the phone number that I provided you. seems like they cannot do some call backs as of now.
* 12:47
*

* Ok who should I ask for when I call?
*

* Directly ask for a supervisor on set Kj.
*

* Any name?
* 12:48
*

* I need someone who you told about my issue and the blog
*

* Just ask for manager.
*

* What will they do?
*

* Directly.
*

* What if they waste my time?
*

* They will help you out on your concern Kj.
* 12:50
*

* Ok what's your name ?
*

* Carl sir.
*

* Operator id?
* 12:52
*

* They already know it sir by name.
*

* Ok I'll call now
* It was always a pleasure to help you out.Is there anything else that I could assist you today?
ReplyDelete* 12:53
*

* My full name is ********** 001199630447 this is my order number
*

* I'll call now thx
*

* To help us improve our service, we would like to know your thoughts on how we assisted you on your Technical Issue. At the top right corner of your screen, you will be able to rate our service. This will just take a few seconds of your time.We appreciate the time and the feedback.
*

* Thank you for taking the time to reach out to DJI today, it was a pleasure chatting with you. We're always here if you need help. Have a Great Day. ^_^
*
* Dear customer, the chat will close soon if we don't receive a response from you.
* 13:01
*

* Hi ?
*

* You there ?
*

* Are you Carl ?
*

* Yes Still Here.
*

* I'm on the phone now with them and they don't know where to transfer me to
* 13:02
*

* I asked for a manager and the agent didn't transfer me
*

* I think I will continue posting another 20 complaints and I'll call my credit card company to iniate a chargeback
*

* He still endorsing the call KJ to our manager.
* 13:03
*

* Ohh ok he just said he spoke to you and he will transfer me to a manager now
*

* Yes.
*

* Let's see what the manager is going to say, I hope it's something fair because I don't want to hear more lies
* 13:05
*

* Thx
*

* Reassured that this complain will be handle with care.
*

* Thank you for taking the time to reach out to DJI today, it was a pleasure chatting with you. We're always here if you need help. Have a Great Day. ^_^
*
* 13:07
*

* Tom is the manager I'm speaking to now
*

* He said he doesn't know you, he's in the LA facility
* 13:10
*

* He said there is nothing he can help me with, because he's in tech support and they don't have sales phone numbers
*

* You there ???
* 13:11
*

* Hello ????
*

* He said he can't help me and we disconnected the call ! That's another lie right there by DJI :)
* 13:14
*

* ?
*

* I guess you have nothing to say !
* 13:15
*

* ?????
*

* I understand that this is regards in your order.,However you have reach the chat for technical support.For this concern, we are suggesting that you directly contact our Online Sales Department so that they can verify the status of your order, on about the information that you need.Please contact online sales by visitingwww.store.dji.com and click on the blue window on the right bottom corner of the page so you can chat with DJI online sales team or you can email to onlinesales@dji.com and they will reply your email within 24 business hours.
*
* 13:17
*

* There you go, you lied again ! Ok, all this info on this chat will soon be available on the blog as well.
DJI Mavic Pro SUX
ReplyDeleteThey haven't shipped mine yet, don't believe all positive reviews that you see online of people who said that they received it, you never know, it might be fake reviews from people hired by DJI to post such positive reviews.
ReplyDeleteYou know what's funny, whenever you email them and ask them when will they ship you the Mavic? They always give you the same answer:
ReplyDeleteHere is the latest update:
We owe you an apology for our delays in delivering the new Mavic Pro. We want to thank you for your patience and also advise that we are looking into improving our order process and systems, based largely on your feedback.
When we announced Mavic Pro and began accepting pre-orders, we expected to deliver the first units in mid-October. However, ramping up production to full speed at top quality took longer than planned. Prior to our scheduled shipping target, we encountered an issue integrating a part into the Mavic Pro. We resolved that within a week. On top of that, the excitement for the Mavic Pro beat our expectations. As a result, we are working diligently to ramp up production to meet the higher-than-anticipated demand for the Mavic Pro.
We have been shipping for nearly two weeks, but even with round-the-clock production, we unfortunately cannot give specific delivery estimates for many orders moving through various global sales channels because of this demand. For Mavic Pro orders received before November 3, 2016, we will do our best to clear them all within the next seven to eight weeks.
Some of you waiting for your Mavic Pro also expressed concern about our immediate billing of pre-orders. We've heard you and are examining potential alternatives with our payment provider.
DJI exists to put amazing technology and innovation into your hands, and we're sorry it's taking so long with Mavic Pro. Our internal systems haven't kept up with the enormous demand for our products, and your enthusiasm for our newest offering is spurring us to improve. We appreciate your understanding and are doing everything we can to get Mavic Pro to you as quickly as possible.
Sincerely,
DJI
I have contacts at Fox and their tech department is looking at this hard....hopefully they will do the story...I let "DJI Ken" know about it and he promptly deleted my account...twice...dickless eunuch
ReplyDeletestay on the media
Yes I agree with the comment above, and don't believe the people posting online who said that they received the mavic because all these might be fake positive reviews to get more people to order and to add more hope.
ReplyDeleteEven the people that you see on YouTube doing product reviews, these people were probably paid for all their reviews, you think I'm talking bullshit ??? Go to fiverr.com and search video reviews you will see that for as little as $5! You can get a fake positive review for your product.
I believe the same thing, your DJI Mavic Pro will never ship! :) This is called advance fee scam,
ReplyDeleteGoogle advance fee scam and you will see exactly what I mean.
I just spoke to my credit card company after I saw this and I put a chargeback request as well.
Thank you for this helpful information.
Thanks doing this blog. Will share on Facebook and cancel my order through my credit card before wasting any time trying to contact them. Which of course I have. Unbelievable bull shit!
ReplyDeleteThank you for sharing, I will share this also on Facebook and on other websites that I find talking about the same issue
ReplyDeleteThis comment has been removed by a blog administrator.
ReplyDeleteCancelled order for Mavic. DJI being a China based company thinks they can get away with all manner of bullshit much like the communist dictatorial government they live under.
ReplyDeletePlaced order 10/2/2016 and found they lied about first come first serve shipping. Mine was a basic kit and there were others who ordered well behind me who received there merchandise first anyway.
DJI uses overwhelming demand for the problem. It's real simple DJI, you cut-off taking orders after the quota you can reasonably fulfill has been met. Then reopen ordering when you are once again able to meet demand. Don't take peoples money, lie and then expect them to wait some indeterminate time to maybe get their orders.
First order with this company and extremely disappointed.
Am also quite sad that no American manufacturer can compete in this market so far.
DJI is pathetic shyster. This is basically DJI doing what they know what they can get away with because of drooling fan boys.
ReplyDeleteCancelled order with DJI. Really disappointed in this manipulative and extorting Chinese company.
ReplyDelete